Privacy Policy

Last updated: May 2026

1. Who We Are

Meridian Plumbing is a London-based plumbing and heating company specialising in underfloor heating installation, lead pipe replacement, and general plumbing services. We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We collect personal information when you:

• Request a quote or contact us via our website forms
• Call us on our advertised phone number
• Email us at info@meridian-plumbing.co.uk
• Engage our services or sign a quote/contract
• Leave a review on Google or other platforms

The information we collect typically includes your name, postal address, email address, phone number, property details relevant to the work requested, and any project notes or photos you share with us.

We also collect technical information when you visit our website — including IP address, browser type, pages viewed, and traffic source — through Google Analytics and Google Ads conversion tracking.

3. How We Use Your Information

We use your personal information to:

• Respond to your enquiries and provide quotes
• Schedule and carry out the plumbing/heating work you've engaged us for
• Send appointment confirmations, job updates, and invoices
• Coordinate with Thames Water or other third parties where required for the job
• Improve our website and marketing through anonymised analytics
• Comply with legal, accounting, and regulatory obligations

4. Lawful Basis for Processing

We process your personal data on the basis of: (a) contract — to provide the services you've requested; (b) legitimate interests — to operate and improve our business; (c) legal obligation — for tax, accounting, and regulatory compliance; and (d) consent — where you have opted in to marketing communications.

5. Sharing Your Information

We do not sell your data. We may share your information with:

• Sub-contractors and trade partners directly involved in delivering your job (e.g. screeders, electricians) — only as required to complete the work
• Thames Water — where your job requires coordination with their lead pipe replacement programme
• Our accountants, insurers, and legal advisors where necessary
• Service providers who help us operate our business (e.g. Google for analytics and advertising)
• Regulatory bodies where legally required (e.g. HMRC, Gas Safe Register)

6. How Long We Keep Your Data

We retain personal information for as long as necessary to fulfil the purposes set out in this policy. Job records and invoices are retained for at least 6 years to comply with HMRC requirements. Enquiry and quote data not converted to a job is held for up to 24 months and then deleted.

7. Your Rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you
• Request that we correct inaccurate or incomplete data
• Request that we delete your data (subject to legal obligations)
• Restrict or object to our processing of your data
• Request a copy of your data in a portable format
• Withdraw consent to marketing at any time
• Lodge a complaint with the Information Commissioner's Office (ico.org.uk)

To exercise any of these rights, email us at info@meridian-plumbing.co.uk.

8. Cookies & Tracking

Our website uses cookies to analyse traffic via Google Analytics and to measure ad performance via Google Ads. These cookies help us understand how visitors use our site so we can improve it. You can disable cookies in your browser settings; this may limit some site functionality but will not affect your ability to contact us or request a quote.

9. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with the updated date noted at the top.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Email: info@meridian-plumbing.co.uk

Phone: 07956 973 296

Address: London & Surrounding Areas