Privacy Policy

Last updated: March 2026

1. Who We Are

Meridian Plumbing is a plumbing services company operating across London and the Greater London area. We are the data controller for the personal information we collect. You can contact us at: info@meridian-plumbing.co.uk or by calling 07956 973 296.

2. Information We Collect

We may collect the following information when you contact us, fill in a form on our website, or use our services:

• Your name and contact details (phone number, email address)
• Your address and property details (for job bookings and assessments)
• Details about the plumbing services you require
• Technical data such as your IP address and browser type (collected automatically when you visit our website)

3. How We Use Your Information

We use your personal data to:

• Respond to your enquiries and provide quotes
• Book and carry out plumbing services at your property
• Send you service updates or follow-up communications
• Improve our website and services (using anonymised analytics data)
• Comply with our legal obligations

We will only contact you for marketing purposes if you have given your consent, and you can withdraw that consent at any time by emailing us.

4. Legal Basis for Processing

We process your data under the following legal bases: (a) Contract performance — to deliver the services you request; (b) Legitimate interests — to respond to enquiries and improve our service; (c) Consent — for any marketing communications; (d) Legal obligation — where required by law.

5. Cookies & Analytics

Our website uses cookies to improve your browsing experience and to collect anonymous analytics data (via Google Analytics). You can disable cookies in your browser settings at any time. If you use Google Ads and arrive at our website via an advert, Google may place cookies to measure ad performance — this is governed by Google's Privacy Policy.

6. Sharing Your Data

We do not sell your personal data. We may share it with trusted third parties who assist us in operating our business (such as CRM software providers), but only to the extent necessary and under data processing agreements. We may also disclose data where required by law.

7. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described above, typically up to 6 years for accounting and legal compliance purposes. Contact data for enquiries that did not result in a booking is deleted within 12 months.

8. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal obligations)
• Object to or restrict certain processing
• Withdraw consent for marketing at any time

To exercise any of these rights, contact us at info@meridian-plumbing.co.uk. If you are unhappy with how we have handled your data, you have the right to complain to the Information Commissioner's Office (ICO).

9. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on this page with the date of last update shown at the top.